DuuD.ae Terms & Conditions

1. Introduction

Welcome to DuuD.ae. By accessing our website, browsing products, contacting our team, or using our Click & Pick service, you agree to follow these Terms & Conditions.

DuuD.ae is a Click & Pick digital platform created to help customers reserve products online, confirm availability, visit our showroom, complete payment at the store, and collect their purchase in person.

3. Product Information & Pricing

We try our best to keep product details, prices, images, specifications, stock status, color, storage, warranty details, and availability accurate and updated.

However, product details and prices may change due to market conditions, supplier updates, stock movement, branch availability, or system updates. Customers are requested to confirm the final price and availability through WhatsApp, call, or showroom staff before visiting.

4. Reservation Is Not Final Purchase

Selecting or reserving a product on DuuD.ae does not automatically complete a sale. A purchase is confirmed only after product availability is verified, the customer visits the showroom, inspects the product, completes the payment, and receives the product.

5. Optional Services & Additional Service Charges

Click & Pick prices apply to standard showroom pickup. If customers require additional services such as online payment, home delivery, courier shipping, special order handling, setup support, accessories, or extended service support, the final price may vary depending on the requested service.

Any additional charges are not hidden fees. They reflect only the actual cost of providing optional services beyond the standard Click & Pick model. Our team will communicate such charges before proceeding.

6. Payment

For standard Click & Pick purchases, payment is completed at the showroom. Customers should not share card PIN, OTP, banking password, or sensitive payment details through WhatsApp, phone, email, or website messages.

If any special online payment option is arranged, it must be through an official DuuD-approved payment method.

7. Product Availability

All products are subject to stock availability at the time of confirmation. A product shown on the website may become unavailable due to fast stock movement, branch transfer, or supplier changes.

If a selected product becomes unavailable, our team may suggest suitable alternatives where possible.

8. Product Inspection at Showroom

Customers are encouraged to inspect the product, confirm model, color, storage, condition, accessories, warranty details, and invoice information before completing payment at the showroom.

Once the customer verifies and accepts the product, the sale will be treated as completed according to the invoice and applicable warranty terms.

9. Warranty

Warranty terms may vary depending on the product type, brand, supplier, condition, region, or offer category. Customers should confirm the applicable warranty details before purchase.

Warranty claims are subject to the warranty provider’s terms, product condition, inspection result, and applicable invoice details.

10. Return, Exchange & Service Support

Return, exchange, or service requests are handled according to product condition, warranty terms, showroom confirmation, invoice details, and applicable rules.

Products that are damaged, misused, physically altered, password-locked, liquid-damaged, or missing original accessories may not be eligible for return or exchange unless otherwise confirmed by our team.

11. Customer Responsibilities

• Confirm price, stock, color, storage, condition, warranty, and branch availability before visiting.
• Inspect the product carefully before completing payment.
• Provide correct contact details when reserving or enquiring.
• Keep the invoice safely for warranty or service support.
• Do not share OTP, PIN, banking password, or sensitive payment details with anyone.

12. Website Use

Customers must use DuuD.ae only for lawful and genuine purposes. Misuse of the website, fake reservations, false information, automated scraping, fraud attempts, or harmful activity is strictly prohibited.

13. Privacy

Customer information shared through DuuD.ae, WhatsApp, phone, or showroom communication will be handled according to our Privacy Policy. We do not sell customer personal information.

14. Limitation of Liability

DuuD.ae will not be responsible for losses caused by incorrect customer information, third-party platform issues, network errors, supplier delays, stock unavailability, customer misuse, or circumstances beyond our reasonable control.

15. Changes to These Terms

DuuD.ae may update these Terms & Conditions when required. Updated terms will be posted on this page, and continued use of the website means acceptance of the updated terms.