Terms & Conditions

Welcome to Duud Telecom! By accessing our website, mobile application, or shopping in-store, you agree to comply with our Terms & Conditions. Please read them carefully before making a purchase.

1. General Information

These Terms & Conditions govern the use of Duud Telecom’s website, products, and services. By using our platform, you agree to abide by these terms. If you do not agree, please refrain from using our services.

2. Eligibility

To shop with us, you must:
✅ Be at least 10 years old or have parental consent.
✅ Provide accurate and complete information when making a purchase.
✅ Use our services only for lawful purposes.

3. Product Information & Pricing

We strive to ensure accurate product descriptions, pricing, and availability.
Prices are subject to change without prior notice.
In case of pricing errors, we reserve the right to cancel or modify orders before shipment.

4. Orders & Payment

Once an order is placed, you will receive a confirmation email/SMS.
Orders are processed only after successful payment verification.
We accept multiple payment methods, including cash on delivery, credit/debit cards, and online transfers.
If payment is not received or verified, we reserve the right to cancel the order.

5. Shipping & Delivery

🚚 Fast & Secure Delivery Across the UAE

Delivery timelines depend on location and product availability.
Estimated delivery times will be shared at checkout.
We are not responsible for delays caused by third-party courier services.
Customers must provide accurate shipping details; incorrect information may lead to delays.

6. Returns, Refunds & Warranty

Returns & exchanges are accepted within [Insert No. of Days] of purchase.
The product must be in original condition with all accessories and packaging.
Refunds are processed only if the return meets our conditions.
Certain products may come with a manufacturer’s warranty; please check before purchase.

7. Account & Security

If you create an account with us, you are responsible for maintaining confidentiality of your login credentials.
Duud Telecom is not liable for unauthorized account access due to negligence.

8. Intellectual Property

All content, logos, and trademarks on our website are the property of Duud Telecom.
You may not copy, distribute, or use any content without our written permission.

9. Limitation of Liability

Duud Telecom shall not be liable for any direct, indirect, or incidental damages resulting from the use of our products or services.
We are not responsible for product misuse, third-party service failures, or delays beyond our control.

10. Governing Law

These Terms & Conditions are governed by UAE laws, and any disputes shall be handled in the courts of the UAE.

11. Changes to Terms & Conditions

We may update these terms at any time. Continued use of our services after updates means you agree to the revised terms.

12. Contact Us

For any questions regarding these Terms & Conditions, contact us:

📧 Email: [email protected]
📞 Phone: +971 55 728 3334
🌐 Website: https://duud.ae

By shopping with Duud Telecom, you agree to these Terms & Conditions. Thank you for choosing us! 🚀